Internship - Logistics Operations Manager - Flemish / French

🚙 About:

[Offer valid for a 6-month internship starting ASAP - possibility of permanent contract afterwards]

Launched in 2012, Hiflow is a digital platform specialized in unit car delivery, thanks to a large network of independent drivers. We are the main delivery provider for many companies: leasing companies, car rental companies, car manufacturers, car dealerships, etc. Eg: Tesla, Europcar, Ayvens (Société Générale), Arval (BNP), Stellantis.

Leader in France, present in Spain, Belgium, and Italy, we are a major player in the mobility sector, a sector in full transition: digitalization, increase in rentals, and increase in electric vehicles.

In numbers, Hiflow is:

• over 300 key accounts clients;

• over 100,000 vehicles moved per year;

• over 5,000 active drivers;

Launched in 2020, the Belgian market is experiencing strong growth. We are strengthening our local team to handle the increase in activity, optimize our processes, and improve the experience of our clients and partners. This position is at the heart of the action, with varied missions and great development opportunities.

📌 Your role:

As a logistics operations manager, you work closely with the rest of the Belgian team, currently composed of 3 people. You ensure the smooth running of transport missions and provide daily support to our driver partners.

🎯 More specifically, your missions will be:

1. Develop and animate the driver network

• Sourcing: you participate with marketing in the driver recruitment strategy according to operational needs.

• Onboarding: you support new drivers from registration to their first mission, to ensure a smooth and effective integration.

• Support & animation: you become their main contact, to inform, train, motivate them, and answer their questions, including on billing.

2. Coordinate transport missions

• Planning and assignment: you identify and confirm the most suitable driver for each mission.

• Operational monitoring: you organize appointments with end customers and ensure the smooth running of journeys.

• Handling unforeseen events: On the road, there can be many unexpected events! You intervene in case of problems to find solutions quickly and ensure that our client is impacted as little as possible.

3. Work cross-functionally with other teams

In a logic of continuous improvement and customer satisfaction:

• You exchange daily with the local sales and Customer Success Manager.

• You regularly collaborate with the support teams at the headquarters (France): Product, Marketing, Group Project, HR, Finance…

🎉 Why join us:

• Varied missions and concrete responsibilities to quickly develop your skills!

• Join a young and fast-growing team, with great development opportunities.

• Evolve within a European company that is revolutionizing the mobility sector.

• Good work flexibility: 1 day in the office per week in Brussels, to see your colleagues.

• A company culture that values collaboration, transparency, and the fulfillment of its employees.

✅ This position is for you if:

• You are comfortable speaking and writing in French and Flemish

• You have at least an intermediate level in English, to be able to communicate with our international teams

• You are organized, reactive, and meticulous. You enjoy solving problems.

• You have good interpersonal skills, you can adapt to your interlocutor.

• You have good adaptability skills, you enjoy working in dynamic environments.
  

❌ You will not thrive in this position if:

• You are not comfortable on the phone

• You need a very structured environment
  

👥 Recruitment process:

1. HR interview with Solène (video-30min)

2. Job interview and situational assessments with Jean, international director, and Jens, Belgium sales (video-1h)

3. Culture fit with the rest of the team, to see if it matches! (video or in person)

⭐️ Discover the team!